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Frequently Asked Questions
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Is free shipping available?
Yes! We offer free standard shipping on all orders over £50. Orders are typically processed within 1-2 business days.
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Is the product I'm looking for in stock?
Our inventory is updated in real-time. If a product shows as available on our website, it's in stock and ready to ship.
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What are your return policies?
Unfortunately we do not refund or return, however, if you do wish to exchange it for another ‘size’ this can be possible if it is still available. Exchange has to be made within 7 days of purchase. It should be un-tampered in the original condition with all tags attached, unworn and unwashed.
View full return policy -
When will I receive my order?
Standard shipping takes 3-5 business days. Express shipping is available for 1-2 day delivery. You'll receive tracking information once your order ships.
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Are you an authorized retailer?
Yes, we are an authorized retailer for all brands we carry. All products come with manufacturer warranties and are 100% authentic.
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What is covered by your warranty?
All products include manufacturer warranties covering defects in materials and workmanship. Warranty periods vary by product and brand.
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Is express shipping available?
Yes! Express shipping is available at checkout for 1-2 day delivery. Orders placed before 2 PM are shipped the same day.
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How do I get service after purchase?
Our customer service team is available via email, phone, or live chat. We're here to help with any questions or concerns about your purchase.